If we can say nothing else about this crisis, it has been a paradigm shifting moment for most of us. Just about everything we thought we knew about what “normal” life is, has been disrupted and tested for strength. In many cases we have embraced the best and worked hard through the problems. Anything that is global happens slowly and looks different as it makes its way around the world, but no matter where in the world you are, some form of these questions are heard over and over: How in the 21st century is this still possible? How is it possible that our business and economic stability can be strained so intensely and our businesses have such a tough time responding?
1. Doing More With Less
- Automate (wherever possible)
- Consolidate (vendors or products)
- Standardize (business process)
- Centralize (operations)
- Virtualize (software)
- Cloudify (infrastructure – private, public, hybrid)
2. Remote Workforce Resilience
- High levels of confidence in their abilities,
- disciplined routines for their work, and
- social and family support.
3. IT and Security Strategy
4. Business Continuity Plans and Testing
- They assumed a shorter dwell time: Business continuity plans have generally considered a dwell time of days or a few weeks. It’s safe to say very few expected months or quarters.
- They assumed normal funding would be available: Because predicting a global economic slowdown and crash is difficult, it was not generally considered reasonable that you would not have access to your expected full budget. The economic situation that is driving significant cost cutting today is a direct result of the combined crisis and economic crash, and potentially a predictive event for future budget cycles.
- They assumed staff would be mostly available: Most business continuity plans assume for some staff reduction, but entire teams not showing up for work, being unable to replace workers with new hiring, and sudden staff retirements, were not always considered. In the aftermath of this crisis it’s time to revisit the assumptions of the business continuity plan and restart those tabletop exercises with the new world in mind.